Group Clients

Oracle Service Cloud

Resolve customer's support request received across any channel from single console of RightNow

Organizations are under constant pressure to provide exceptional service to customers. Strategically implemented customer-centric initiatives with a strong focus on service excellence can enhance the customer experience, reduce service and support costs and increase the customer bottom line. Oracle RightNow solutions is designed for all industries from SME’s to large corporations to provide a seamless multichannel customer experience across Web, mobile, social media, chat and direct interaction channels from phone calls to in-store service. A component of world class marketing enables customers to utilize the multi level, multi stage automated campaign management facility to generate best of results.

  • Knowledge Base: relevant Documents, Content made available for agent to resolve incidents
  • Automatic Ticket Assignment: Automatic ticket assignment based on agent expertise
  • FAQ Management: First level of resolution for customers with dynamic FAQ management
  • Social Monitoring: Automatic Service Request created if negative comments posted against your brand
  • Policy Automation: Self Service for customers with automation of complex policies
  • Screen Sharing for Faster Resolution: Share screens with customers to guide them to resolution
  • Next Phase: Service Cloud for E-Com, IT, Financials Services, Automobile